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Terms of Use

All products and pricing are subject to availability.  Applicable taxes and setup are extra.
Production times vary by product and manufacturer.  On average, the majority of our products can be produced and ready-to-ship in 3 to 10 days from final artwork approval.  All production times noted reflect business days only and are stated from the day after final artwork approval and do not represent delivery times.  Rush services are available on a number of items upon request for an additional charge.
Quotes are valid for 30 days unless otherwise noted.  If any aspect of an order changes STANDOUT reserves the right to tender a updated quotation.
In our online ordering section, all hard goods are priced based on a one position/one colour imprint unless otherwise noted.  For multiple position and/or multiple colour imprint orders please call for quote.  All apparel pricing is for blank product only.  Please contact us for a complete quote.
Order Cancellation: (i) All prepaid orders are subject to a 5% administration fee upon cancellation, prior to artwork approval, which will be deducted from credit, (ii) once artwork is approved 50% of order costs are non-refundable and (iii) once imprinted 100% of costs are non-refundable.
Unless otherwise arranged new customers are required to pay invoice prior to shipping.  Payment is accepted via cheque, Visa, Mastercard or American Express.  For customers with approved credit, any account not paid in full within 30 days will be charged 2% per month.  Tax exempt numbers must be provided for receipt of exemption.  Over/under run charges may be billed separately.
Over-run/Under-runs: Plus/minus 5% of run quantity is considered a complete order and you will be invoiced accordingly. (Planners and calendars are 8%)
STANDOUT sources product from a large number of manufacturers. Each supplier has their own warranty specifications. It is the customer's responsibility to check over their order immediately upon receipt.  Any breakage, inferior products and/or printing should be immediately reported to STANDOUT so that we can take appropriate action.
FREE Art: For all promotional product orders, we provide free graphic services to insure that your logo will look its best.  For all printing services orders, we provide 1/2 hour of free graphic services to touch up your file for best reproduction.
Company logos appearing in the website may or may not be customers of STANDOUT Promotional Products, however their presence does not constitute endorsement of STANDOUT.
By submitting order and/or artwork to STANDOUT, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions.  Customer hereby agrees to hold STANDOUT harmless of all claims.
STANDOUT Promotional Products reserves the right to refuse any order.


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